A couple of months ago, my bike, the carrera subway ltd was stolen. Fortunately I had insurance that covered it, there was a £50 excess, but other than that they replaced everything I remembered to tell them about the bike.
It's easy to find reasons not to cycle to work ;-)
Today I was working from home, waiting for my new bike to be delivered. And I was given plenty of time to consider just how rubbish delivery companies are. In my experience they're all pretty much the same. Not a single on can reliably tell you when you can expect your package.